Overview
CloudMetis ("we", "us") operates the cloudmetis.com website and the CloudMetis platform. This policy explains how we collect, use, and protect your personal information.
Information we collect
We collect information you provide directly:
- Account information — name, email address, phone number, and company name when you request access or create an account.
- Contact form submissions — name, email, and message content when you contact us.
- Usage data — SMS sending activity, delivery reports, and platform usage associated with your account.
- Payment information — M-Pesa transaction references and bank transfer details for wallet top-ups.
How we use your information
- To provide and maintain the CloudMetis platform
- To process your SMS messages and provide delivery reports
- To process wallet top-ups and maintain your account balance
- To respond to your enquiries and provide support
- To send service-related communications (e.g. low-balance alerts)
Data storage and security
Your data is stored on secured servers. We use encryption in transit (TLS) and implement access controls to protect your information. SMS message content is retained for delivery reporting purposes and deleted according to our data retention schedule.
Data sharing
We do not sell your personal information. We share data only with:
- SMS delivery partners — to route and deliver your messages to mobile networks
- Payment processors — to process M-Pesa and bank transfer payments
- Law enforcement — when required by Kenyan law
Your rights
You can request access to, correction of, or deletion of your personal data by contacting us at [email protected].
Cookies
This website uses essential cookies for functionality (e.g. theme preference). We do not use tracking or advertising cookies.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
Contact
For privacy-related questions, contact us at [email protected].
CloudMetis
+254 10 65 11 663